Refund policy

At MOODÉ, we strive to provide the highest quality products and customer experience.

Returns

We accept returns within 7 days of receiving your order only in the following cases:

* The product was received damaged or defective.
* You received the wrong item.
* The product is unused, unopened, and in its original packaging.

To request a return, please contact us within 7 days of delivery.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed within 7–14 business days through the original payment method whenever applicable.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or refunds for:

* Opened or used perfume products.
* Products damaged after delivery due to misuse.
* Sale or promotional items unless received damaged or incorrect.

Shipping Costs

Shipping fees are non-refundable.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of receiving it and provide clear photos of the product and packaging.

For any questions regarding returns or refunds, please contact our customer support team through our website or social media channels.

Thank you for choosing MOODÉ.

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