Shipping policy

 

At MOODÉ, we aim to deliver your orders quickly and safely.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

2. Delivery Time

Estimated delivery time depends on your location:

* Cairo & Giza: 2–4 business days
* Other governorates in Egypt: 3–7 business days
* Remote areas may take additional time

Delivery times are estimates and may vary due to courier delays or high order volume.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and order details. Any promotional offers (like free shipping) will be clearly stated on the website.

4. Order Tracking

Once your order is shipped, you will receive a confirmation message with tracking details (if available).

5. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of receiving the shipment so we can assist you.

6. Incorrect Address

MOODÉ is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

7. Contact Us

For any shipping inquiries:
Email: [support@moodè.com]
Phone: [01141420033]